Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Ausclub Casino, including our website, games, account services and related features. Please read them carefully before registering or using the service.

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1. General terms and eligibility

These Terms & Conditions form an agreement between you and Ausclub Casino in relation to your use of the website and any associated gambling services. By visiting the website, creating an account, depositing funds, placing a wager or using any other service, you confirm that you have read, understood and accepted these terms. If you do not agree with any part of them, you must not use the website or its services.

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You are responsible for checking that online gambling is lawful for you in the place where you live and access the website. You must comply with all applicable Australian laws, regulations and other legal requirements. Nothing on the website is intended to invite you to gamble where gambling is prohibited or restricted.

You must be at least 18 years of age, or meet any higher minimum age that applies under the law in your location. We may ask for information or documents to verify your age and identity before allowing you to use some or all services. You must not allow another person to use your account, and you must not use the website on behalf of someone else.

The website is intended for personal, lawful and recreational use. You must not use it for commercial purposes, unlawful activity, fraud, money laundering, or any activity that may harm the website, other users or the integrity of our services.

Changes to these terms

We may update these Terms & Conditions from time to time to reflect changes to our services, legal requirements, security processes or business practices. The updated version will apply from the date it is published on the website, unless a different effective date is stated. You should review this page regularly. Continuing to use the website after an update means that you accept the revised terms.

2. Accounts, verification and security

Some features may require you to register an account. You must provide information that is accurate, current and complete, and you must update it if anything changes. Information supplied during registration or verification must belong to you. We may decline an application, request further information or restrict access where information cannot be verified.

You are responsible for keeping your login details confidential and for all activity carried out through your account. Do not share your password, allow another person to access your account, or use another person’s account. If you believe that your account details have been lost, disclosed or used without permission, you should stop using the account and notify us through the support options made available on the website.

We may carry out identity, age, payment, location, fraud and responsible gambling checks. These checks may be required before deposits, withdrawals, winnings or continued access can be processed. You agree to provide reasonable information and documents when requested. Information must be genuine, readable and supplied within any applicable period.

Each player may hold only one account unless we expressly approve otherwise. If we identify duplicate accounts, linked accounts or inaccurate registration details, we may close or restrict the relevant accounts and review associated transactions. Where permitted by law, we may void activity connected with an account that was opened or operated in breach of these terms.

Account closure and restrictions

You may ask to close your account at any time. We may also suspend, restrict or close an account where we reasonably believe that these terms have been breached, information is incomplete, activity is suspicious, a security risk exists, responsible gambling concerns arise, or continued access is not permitted by law. We may retain relevant records where required for legal, regulatory, security, dispute or accounting purposes.

3. Deposits, wagers and withdrawals

You may deposit funds only through payment methods made available on the website and only where you are authorised to use that payment method. Deposits must be made from an account, card or other source held in your name unless an alternative arrangement has been approved in advance. We may reject, reverse or investigate transactions that appear unauthorised, irregular or inconsistent with these terms.

You should check all transaction details before confirming a deposit or wager. A transaction may be subject to processing checks, technical conditions and applicable limits displayed on the website. We do not guarantee that every payment method will be available at all times. Your bank, card provider or payment service may apply its own fees, conditions or exchange rates.

Wagers are accepted only when the relevant system confirms acceptance. A bet or game entry may be cancelled, rejected or declared void where there is a technical error, pricing error, interruption, malfunction, suspected manipulation or other circumstance that affects the integrity of the transaction. If a result or account balance is affected by an obvious error, we may correct the error and adjust the account accordingly, subject to applicable law.

You must not deposit funds with the intention of using the account as a bank account or payment transfer service. We may ask about the source of funds or the purpose of transactions where this is necessary for security, legal or responsible gambling reasons. Funds may be held or returned while checks are completed.

Withdrawal requests are subject to identity, account, payment and compliance checks. We may return funds to the original payment method or use another method permitted by our processes and applicable law. Any available withdrawal requirements, minimums, restrictions or processing information will be shown on the website or during the relevant transaction. We do not promise a particular processing period where checks or third-party providers are involved.

Balances and transaction records

You should review your account balance and transaction history regularly and report any suspected error as soon as possible. We may correct a balance that was credited in error. If funds have been withdrawn or used before an error is identified, we may seek repayment or offset the amount against funds otherwise payable, where permitted by law.

4. Promotions and responsible gambling

From time to time, Ausclub Casino may make promotional offers, rewards or other special features available. Each promotion may have separate terms explaining eligibility, qualifying activity, expiry, wagering requirements, maximum or minimum amounts, game restrictions and any other conditions. You should read those terms before participating. If a promotional term conflicts with these general terms, the specific promotional term will apply only to that promotion.

Promotions are intended for genuine individual players and may not be combined, transferred, sold or abused. We may limit, refuse, change or withdraw an offer where necessary to protect the fairness of the promotion, comply with legal requirements, correct an error or address suspected misuse. We may also remove promotional benefits connected with duplicate accounts, automated activity, collusion or other conduct that breaches the relevant rules.

Gambling responsibly

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play and do not wager more than you can afford to lose. Avoid chasing losses, do not gamble when distressed or under the influence of alcohol or other substances, and take regular breaks.

Set personal spending and time limits where these tools are available.
Keep gambling separate from essential household spending and financial commitments.
Do not borrow money, sell possessions or use credit to continue gambling.
Consider taking a break or requesting account restrictions if gambling stops feeling enjoyable.
Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

You can use the responsible gambling features and support options made available on the website. These may include deposit controls, activity information, time reminders, temporary breaks or self-exclusion. A restriction may prevent access to some or all services for the period selected or requested. You must not attempt to bypass a restriction by opening another account or using another person’s account.

5. Privacy, website use and legal information

Personal information is handled in accordance with the applicable Privacy Policy and relevant privacy laws. We may collect and use information needed to provide services, verify identity and age, process transactions, manage risk, prevent fraud, meet legal obligations, improve the website and support responsible gambling. We may share information with service providers, payment partners, professional advisers or authorities where reasonably required and legally permitted.

You must use the website in a lawful and responsible manner. You must not introduce malicious code, interfere with security, attempt unauthorised access, scrape or copy content without permission, use automated systems to interact with the website, manipulate games or transactions, or engage in conduct that could damage the website or other users.

Unless stated otherwise, the website, text, graphics, logos, software and other content are owned by or used with permission by Ausclub Casino or its relevant providers. You may access and use the content for personal purposes only. No ownership rights are transferred to you, and you must not reproduce, publish, modify, distribute or commercially exploit website content without prior permission.

Availability and limitations

We aim to keep the website available and accurate, but access may be interrupted for maintenance, upgrades, technical problems, security reasons, third-party failures or events outside reasonable control. We do not guarantee that the website, games, information or payment services will always be uninterrupted, error-free or available on every device.

To the extent permitted by law, Ausclub Casino is not responsible for losses caused by your failure to protect account details, unauthorised access resulting from your actions, interruptions outside our reasonable control, third-party services, device problems or your breach of these terms. Nothing in these terms excludes or limits a right or remedy that cannot lawfully be excluded or limited under applicable Australian consumer law.

Complaints and applicable law

If you have a question, transaction concern or complaint, please use the support and complaints process available through the website. Provide enough information for the matter to be reviewed, including relevant dates, transaction details and a clear description of the issue. We may request additional information before completing our review.

These terms are to be read consistently with applicable Australian laws and any mandatory rights or protections that apply to you. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate. A failure to enforce a provision immediately does not mean that the provision has been waived.